Frequently Asked Questions

What if I have to cancel my tour, what is your cancelation policy?

We understand that plans change and unforeseen circumstances can arise and we have a very fair cancelation policy. Depending on if you have paid only the deposit or the full payment and how soon you let us know prior to your departure date then we are able to refund a significant part of your deposit or full payment. Please read our cancellation policy here.

Are your private Australian tours in different regions?

Yes we operate tours throughout New South Wales (Sydney and surrounds), Victoria (Melbourne and surrounds) Queensland (Including Brisbane, Gold Coast, Fraser Island and Cairns + Great Barrier Reef and South Australia including Adelaide, Mclaren Vale and the Barossa Valley. Each tour is driven and guided by an Australian professional guide that really has a passion for their respective area.

What sort of vehicles do you use?

We use a range of spacious comfortable late model vehicles including mid-size SUVs (Toyota Rav4, Hyundai Tuscon etc) and large SUVs (Skoda Kodiaq, Toyota Highlander, Toyota Prado etc), 8 seater vans (Ford Tourneo, Mercedes Valente etc) and 12-17 seater Mercedes Sprinters or Toyota Hi-Ace. We can also charter buses for larger groups. Vehicles depend on group size and preference and we can quote on a range of different options for you, including high spec luxury vehicles.

How do you select accommodation?

All of our accommodation is carefully selected based on location, standard and cleanliness of rooms, amenities, service and friendliness of the staff and providers. We always endeavour to keep strong relationships with our accommodation providers.

We can quote you on a range of different accommodation, include providers you may wish to stay with, quote on bed and breakfast/homestay style accommodation as opposed to hotel, quote on luxury lodges for some or all of your trip and we can book a mix of 4 star and 5 star accommodation or perhaps throw in a couple of nights of luxury in amongst an itinerary with more affordable accommodation included throughout.

We appreciate knowing as much about your preferred accommodation as possible during the booking process. When we prepare an itinerary we will list the accommodation providers we suggest and you are free to research the options and let us know if you like the accommodation. In the event that something is not available on the nights chosen, we will choose a similar accommodation provider.

Do you run your Australian tours all year round?

Yes, certainly. Our busy season is between October and April (spring/summer) although as Australia is such a popular destination in all seasons the tours can run all year round.

Are all tours private?

Yes. At The Road Trip all of our tours throughout Australia are private tours and are for your group only whatever size it may be. This is your trip, done your way!

Does the per person cost of a tour decrease for groups of four or more?

Yes. The overall per person cost decreases substantially for groups of four or more.

Do you book optional activities?

Absolutely. This can be done upon booking or with your guide whilst on tour.

How far in advance should I book?

You can book whenever you like as they are private tours so run upon your request. Although during high season (Dec, Jan, Feb) it is strongly recommended to book at least 60 days in advance in order to secure preferred accommodation. For tours booked 30 days in advance or less, full payment must be taken at time of booking.

Do you run private tours for corporate groups?

Yes we do and we will be able to arrange special corporate rates upon enquiry.